Return Policy
At Sorose, we are committed to delivering high-quality skincare and beauty products along with exceptional customer service. If you are not fully satisfied with your purchase, we offer a 7-day return policy and warranty coverage on eligible items.
Return Policy
Eligibility for Returns
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Returns are accepted within 7 days of receiving your order.
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Items must be unused, in their original packaging, and in resalable condition.
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A proper unboxing video is mandatory for return or replacement requests.
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Products that are damaged, altered, or missing accessories are not eligible for return, unless the issue is due to damage or an error on our part.
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Approved replacement products will be delivered within 7 days, subject to availability and delivery conditions.
Return Process
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Request a Return: Contact us at info.soroseofficial@gmail.com with your order number and the reason for your return.
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Approval & Shipping: Once your return request is approved, we will provide return instructions. Return shipping costs are the customer's responsibility, except where the return is due to an incorrect, defective, or damaged product supplied by us.
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Inspection & Refund: After receiving and inspecting the returned item, eligible refunds will be processed within 5–7 business days to your original payment method. The time taken for the refund to reflect may depend on your bank or payment provider.
Non-Returnable Items
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Used products, except where the product is defective or damaged on arrival.
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Products returned without the required unboxing video, where applicable.
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Products not in their original packaging, unless the issue is due to damage or an error on our part.
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Return requests made after the 7-day return window, except where otherwise required by applicable law.
Need Help?
For questions or assistance with returns, replacements, or warranty coverage, contact us at info.soroseofficial@gmail.com or call 8248778026.
Our customer support team is available Monday to Saturday, 11:00 AM to 7:00 PM.