Shipping Policy

Shipping Policy

At Sorose, we are committed to delivering your orders quickly, safely, and efficiently.

Order Processing

  • All orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is shipped, you will receive a tracking ID via email or SMS.

Shipping Time

Estimated delivery times:

  • Metro Cities: 3–5 business days
  • Other Locations: 5–7 business days

Delivery timelines may vary depending on your location, courier availability, weather conditions, or high-demand periods.

Shipping Charges

  • We may offer free shipping on selected products or promotional campaigns.
  • Any applicable shipping charges will be displayed during checkout before payment.

Cash on Delivery (COD)

  • Cash on Delivery may be available for eligible locations.
  • Sorose reserves the right to limit or deny COD for certain pin codes or high-risk orders.

Order Tracking

You can track your shipment using the tracking details shared once your order has been dispatched.

Delayed or Lost Shipments

While we work with trusted courier partners, delays can occasionally occur due to circumstances beyond our control. If your order is significantly delayed or appears lost, please contact our support team for assistance.

Incorrect Address

Please ensure that your shipping address and contact details are accurate at checkout. Sorose is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos/videos of the package and product for support.

Contact Us

For any shipping-related questions, contact us at: