Shipping Policy

At Sorose, we are committed to delivering your orders quickly and reliably across India.

Order Processing & Delivery Time

  • Processing Time: All orders are processed and shipped within 24 hours (excluding Sundays and public holidays).

  • Delivery Time: Estimated delivery time is 3 to 5 business days across India.

  • Once your order is shipped, you will receive a tracking number via email for order updates.

  • Replacement Delivery: Approved replacement products will be delivered within 7 days.

Shipping Charges

  • Free Shipping: We offer free shipping on all orders, with no hidden shipping fees or extra charges.

Order Tracking

  • After dispatch, a confirmation email will be sent with your tracking details.

  • You can track your order through our courier partner’s website using the tracking number provided.

Shipping Restrictions

  • We currently ship only within India.

  • International shipping is not available at this time.

Shipping Delays

While we strive for timely deliveries, occasional delays may occur due to:

  • Weather conditions

  • Courier service disruptions

  • Unexpected surges in order volume

We appreciate your patience and will keep you informed in case of any significant delays.

Lost or Damaged Packages

  • Lost Packages: If your order is lost in transit, please contact us at info.soroseofficial@gmail.com, and we will work with our courier partner to locate your package and determine an appropriate resolution.

  • Damaged Packages: If your package arrives damaged, please email us at info.soroseofficial@gmail.com within 48 hours of delivery, including photos of the package and the damaged item(s), so we can assist you.

Need Assistance?

For any shipping-related inquiries, feel free to contact us at info.soroseofficial@gmail.com or call 8248778026.

Our customer support team is available Monday to Saturday, 11:00 AM to 7:00 PM.

We're here to help!